Frequently asked questions (FAQ)

2ask is a web-based tool for online surveys. You can use it to map the entire process: Create questionnaires, invite participants, monitor responses and analyse results. Typical areas of application are employee and customer surveys, seminar evaluations, patient feedback, market research as well as research and teaching.

The platform is aimed at teams without in-depth statistical or IT expertise as well as professional users with higher methodological requirements. 2ask is used by organisations worldwide, especially where reliable data and a structured evaluation process are required.

2ask has been used by customers from all over the world for online surveys for over 25 years.

Yes, we work in compliance with the GDPR in accordance with European standards and attach great importance to legally compliant and responsible data processing.

We host in Germany and operate 2ask on our own infrastructure in secure data centres.

No. You work directly in the browser, without local installation. This allows you to quickly start even short-term survey projects.

Yes, with 2ask you cover the entire process from questionnaire creation to implementation and evaluation.

Yes, we offer you a free 30-day trial with full functionality so that you can familiarise yourself with 2ask in practice.

The free trial tariff is designed to familiarise you with how 2ask works without obligation. It is limited to 30 participants. Functions such as 'Publish & distribute' are deactivated by default, but can be activated for tests on request. All questionnaires created will be retained when upgrading to a paid plan.

Paid tariffs enable the professional implementation of surveys with high participant limits (depending on the tariff). The benefits include ad-free use, full GDPR compliance thanks to operation in German data centres, personal support by email or telephone and extended functions such as export to Microsoft Office or complex logics.

The standard tariff enables visual diagram analyses and PDF exports of these as well as raw data downloads in Excel. The business tariff also offers a layout configurator for corporate design, a Microsoft Office interface (native, editable diagrams in Word/PPT/Excel), group comparisons (benchmarking), statistical key figures (mean value, standard deviation) and additional diagram types such as network or stacked diagrams.

The Enterprisetariff I increases the participant limit and allows up to 3 users access to 2ask. It includes exclusive functions such as the team library, the module for file upload questions, looping (repetition of sections), quota control, sharing online reports via link, a REST API and the option to conduct surveys under your own domain.

At 2ask, non-profit organisations receive a permanent discount of 50% on the standard, business and enterprise tariffs. To take advantage of this, the user ID must be sent to support after registering a trial tariff, whereupon a voucher code will be issued.

There are the student tariffs I, II and III. Tariff I and II offer visual analyses and PDF exports. Tariff III also includes the Microsoft Office interface, crosstabs, statistical key figures and interfaces to SPSS and PSPP. An upgrade within the tariffs is possible at any time, whereby the remaining term is taken into account.

Cancellation takes place directly in the user account under 'My account' > 'Manage settings' > 'Your tariff'. The cancellation must be confirmed there, which also includes consent to the deletion of the data on the expiry date. There is no cancellation period; cancellation is possible until the last day of the term. You will automatically receive a cancellation confirmation by e-mail.

A large selection (over 25 types) is available, including free text, numerical entries, multiple choice, matrix/table questions, side-by-side/group matrix, sliders/stars, rankings, (constant) totals and file uploads. This allows both simple feedback and complex studies to be realised.

Additional languages can be added in the survey options. Texts can be entered manually in a comparison (translation view), compared, exported/imported via Excel or automatically translated via the DeepL module. Participants can change the language during the survey.

Yes, 2ask is based on the WCAG 2.1 guideline. Standard question types are optimised for screen readers and keyboard navigation. However, drag-and-drop questions (ranked lists) should be avoided as they cannot be displayed in an accessible way. High-contrast focus colours should be selected for the focus indicator. You can find numerous tips in our documentation"Creating an accessible survey".

Yes, you can use the 'Email trigger' module to send a message to an address that has been entered in an input field of the 'Email' type, for example, or that is also available as a contact. This is suitable, for example, for confirmations or sending vouchers after the survey has been completed.

Yes, there is a 'File upload' question type for this. Images are automatically optimised during upload to save storage space and increase performance.

Yes, the AI can suggest questions, answer options or entire questionnaires based on your specifications; the function can be deactivated if desired.

The entire questionnaire can be translated with just a few clicks using an additional module. Over 30 languages are supported, including English, French, Spanish, Chinese and Turkish.

The 'Data collection in anonymous survey' module makes it possible to collect contact data at the end of the survey. These are stored strictly separately from the survey results so that no conclusions can be drawn about the answers given.

Participants can be invited by e-mail via individual links. QR codes or access codes can be generated and physically distributed for employees without their own e-mail address.

Crosstabs can be easily created with 2ask using drag and drop.
The '+' icon in the report area can be used to add new elements of the type 'Breakdown' or crosstabs. This enables the clear comparison of groups, e.g. responses by department, customer groups, age groups or gender.

From the Business tariff upwards, diagrams are exported as native Microsoft Office objects. This means you can adjust chart types, labels, colours, font sizes and data series directly in Excel, PowerPoint or Word without having to recreate or re-export the chart.

The code plan contains all variables, questions and the corresponding answer codes (e.g. 1 = yes, 2 = no). It can be optionally added during the Excel export of the raw data and appears as a separate 'code_plan' worksheet.

From the Business tariff upwards, statistical key figures such as mean value, standard deviation and variance can be calculated automatically and displayed in tables or diagrams.

Questionnaires, including reports and crosstabs, can be shared via the team library. Surveys, reports and crosstabs can also be released for joint work in the team with different authorisations.

Yes, using the 'Share account' function, team members can grant other users access to their account to manage ongoing projects during an absence.

In addition to technical measures (SPF/DKIM), the content also counts: avoid sensational subject lines, too many images or typical spam terms ('profit', 'iPad'). Personalise the salutation and use a clear sender name. An unsubscribe link is a legal requirement and improves the delivery rate.

Yes, a REST API is available in the Enterprise tariffs. This enables, for example, the automated creation of contacts, the sending of emails or the creation of customised links from external systems, the downloading of results and raw data and many other functions.

Yes, user authentication can be combined with a second factor, such as the Microsoft Authenticator app, to additionally secure access to the account.

TLS 1.2/1.3 with X.509 certificates is used for data transmission. The certificates are valid for 90 days and are automatically renewed 30 days before they expire. The private keys are generated locally and changed regularly to ensure maximum security.

The data centres in which the servers are operated have an ISMS and are certified in accordance with ISO 27001.

Yes, an automated vulnerability scan is carried out regularly. The reports are analysed internally in order to proactively close security gaps. A manual penetration test (simulated attack) is available as a separate service on request.

No. 2ask is not an ICT service within the meaning of DORA, as the tool is not permanently required for the performance of the main business activity of financial companies.

2ask provides information on the cookies used. The link to the privacy policy can be integrated directly into the footer of the survey in the 'Design' section.

IP addresses are anonymised in the last octet at 2ask. They are not stored in the survey results, which contributes to the anonymity of the survey.

Data is also removed from 2ask's backups and log files no later than 3 months after manual deletion by the user.